If you are not satisfied with an item you have purchased from us, you may return it within 14 days from the date received.
Please contact us at (973) 300-5939 for more information, including the return address and to obtain an RA#.
Please include a copy of your original invoice that was included in your shipment, and please write the RA# visibly and legibly on the outside of the box.
If you have any comments on why you are returning the item, please write them in the area provided on your invoice, so that we may improve our services.
Return shipping costs are the responsibility of the customer, unless the item being returned is due to our error, e.g wrong item was shipped, or item was defective.
Please use USPS or UPS, insured for the value of your item, to ensure that we receive the items safely. We are not responsible for return shipments that arrive damaged or lost by the shipping company.
We reserve the right to refuse any return if the items are deemed to be in used condition.
When you request a refund, we will, after receiving and inspecting the items, refund to your original payment method
In lieu of a refund, you may elect to exchange your item for the same item, or you may choose for us to issue a gift card to you. If you choose either of these options, this will be considered as us having fulfilled our return policy in full.
If your order was paid by card, your payment will go back on the original card.
This includes prepaid gift cards, so please ensure you keep the original payment method for at least 30 days.
If your order was paid by check, please call to discuss your refund options.
Please note that some items may not be returned, or may be subject to an additional handling and restocking fee, at our discretion.
Items including but not limited to the following will not be returnable:
- Flea and Tick Treatments
- Non-Stock Special Orders
- Discontinued or Clearance items
and any and all personalized items (Unless a mistake was made on our part).
Please contact us at 973-300-5939 with any questions, and to get authorization on a return. All returns require a correct RA# issued by us, and returns without an RA will be destroyed or sent back.
If you purchase a saddle, and wish to return it, it must be in the original condition it was shipped in.
This means you may wish to place a clean blanket or towel under the saddle before putting it on your horse to check fit, as saddles with scuffs, marks, or dirt will not be accepted for return.
We reserve the right to refuse any return if inspection deems the item to be in used condition, and items so refused will be destroyed or shipped back at the buyer's cost.
Missing, Damaged, Defective, or Incorrect Items
If an item you ordered is missing, damaged, defective, or incorrect, please immediately call us at 973-300-5939 as after 30 days, we will only be able to refer you to the manufacturer for damaged or defective items.
We intend to serve our customers to the best of our ability, and to that effect, please call us at 973-300-5939 if you have any concerns or questions that you feel are not addressed in this policy.
Prices are subject to change without notice, and some products may be excluded from discounts due to manufacturer policy.
If a return causes the original sale to cease to qualify for a discount, the difference may be deducted from your refund, at our discretion.
We are not responsible for typographical or factual errors or omissions, however we encourage you to call us if you do notice anything amiss.